top of page

Program - Intelligent CRM Flywheel Platform


The Intelligent CRM Flywheel Platform
The Intelligent CRM Flywheel Platform

Vision

“Turning strangers into promoters”

Problem

ESG-API Careers is a young and growing T.D.I.C (Technology, Data, Innovation, and Career) consultant trying to delight its customers (prospective customers, current customers, and past customers). However, ESG-API Careers is currently not in its desired customer delight state. To get ESG-API Careers to their desired state, this project aims to design, develop, deploy, and HubSpot Flywheel that turns strangers into promoters. This makes ESG-API Careers eager to improve customer experience, customer process, and customer value delivery process.


Product Value Proposition

For people who are transforming their careers, The Intelligent CRM Flywheel Platform is an intelligent customer relationship management system that attracts, engages, and delights customers. Unlike traditional CRM platforms, The Intelligent CRM Flywheel Platform delights customers and turns them into promoters.


Project 1 - OKR – Objective and Key Results


Objectives

The key objective of this Programme - Intelligent CRM Flywheel Platform is to analyze, design, develop, and deploy an intelligent CRM flywheel platform for improving ESG-API Careers Customer Experience


Key Results – Project 1 - Intelligent CRM Flywheel Platform V0.1.0

In Scope

  1. Analyse an Intelligent CRM Flywheel Platform from Hubspot

  2. Create requirements for an Intelligent CRM Flywheel Platform

  3. Create a stakeholder map for an Intelligent CRM Flywheel Platform

  4. Create high level process flows for Intelligent CRM Flywheel Platform


Out of Scope

  1. Create high level process flows for Intelligent CRM Flywheel Platform

  2. Create low fidelity design for an Intelligent CRM Flywheel Platform

  3. Create high fidelity design for Intelligent CRM Flywheel Platform

  4. Create a data model for an Intelligent CRM Flywheel Platform

  5. Create data relationship for Intelligent CRM Flywheel Platform

  6. Create a data analytics dashboard for an Intelligent CRM Flywheel Platform

  7. Deploy data analytics dashboard for Intelligent CRM Flywheel Platform

 

 

 

59 views0 comments

Comments


bottom of page